Affirm + Nearly Newlywed

 

We're Here To Help

Nearly Newlywed is an online-only listing boutique that offers an exclusive white-glove concierge service for our brides-to-be and newlyweds.

Curious about something? Below you'll find answers for both sellers and buyers!

Buyer FAQ

What is your return policy?

We offer a risk-free 5 day return policy on all of our items including new and used wedding dresses shipped within the contiguous United States.

Return your dress for any reason for a $50 return fee.

Items marked as final sale or items purchased alongside a promotional code that specifies final sale, cannot be returned.

Do you ship internationally?

Yes! If you live outside the U.S or Canada please reach out to see if we are shipping to your area at this time.

It is important to note that international buyers are responsible for shipping costs (added upon checkout), and the import duties and taxes on the value of their dress purchase when their shipment arrives. We recommend researching this cost for your country before submitting your order!

What is your return policy for international buyers?

Purchases shipped outside of the U.S. are Final Sale.

Purchases shipped to the U.S. from Canada are also considered Final Sale and shipping is additional.

How do I know that a used dress will look how it says it will?

First, be sure to closely inspect all of the photos & the description provided. All gowns are reviewed by the Nearly Newlywed team. If the gown does not pass our inspection team's review we will let you know prior to shipping it out and offer the chance to cancel the order with a full refund.

How am I protected?

We ensure quality, safety and security for all of our brides and newlyweds. We curate and verify every gown sold, inspecting it with the seller before we ship it to you to try on.

We also process all payments and handle shipping and insurance, so there are no risks.

Do I need to clean a used dress or is it already professionally cleaned?

Most of our dresses are professionally cleaned. If they're in need of some TLC, the pricing and description generally reflects that. If it still doesn't meet expectations, we can chat with our sellers about either getting it cleaned upon purchase or further discounting the gown to cover additional cleaning and repairs.

Who pays for shipping?

We do!

Nearly Newlywed provides a pre-paid shipping label to each U.S seller when a dress is sold for over $500.

Buyers will receive a pre-paid shipping label from Nearly Newlywed if they return the dress.

International shipping costs may vary and are calculated by location at checkout.

International buyers need to be aware of their country's import taxes and fees, as these will be in addition to the shipping costs.

Nearly Newlywed does not ship to PO boxes or mailbox services.

How do I measure myself for a dress?

All you'll need is a measuring tape, a friend, & our super easy-to-use size and fit guide!

Is it risky to buy a used wedding dress?

Not when you are buying with Nearly Newlywed! We take all of the risk out of the process. Every dress on our site is curated by the Nearly Newlywed staff. When you purchase your wedding dress for an at home try-on we will verify it and ship it directly to you.

Every dress is backed by our authenticity and quality guarantee. All of our dresses also carry our risk-free return policy. You can return any dress, no matter the reason, within 5 days of receiving it for a refund less a $50 restocking fee.

Contact Us for any questions not covered here.

How long does shipping take?

Typically within 7-10 days from when you order, sometimes even during the same week you have ordered, and at the absolute most - 3 weeks from the day you order.

In a Rush? If you are in a rush, let us know prior to ordering - tell us the dress you are wanting to buy, your timeline you need it by, and we'll calculate the ship times to let you know if you need to purchase expedited shipping.

Will I have to alter the dress?

New or used, it is totally normal & expected for a gown to need multiple alterations to make it fit just right! You may get lucky and buy a dress with a bustle already paid for and altered just right to fit your shape.

Refer to the size and fit guide and remember that a lot can be done with alterations.

Consult with your local seamstress during your at home fitting period and discuss changes that you would like to be made. Dresses can easily be taken in and most can be let out.

If alterations are not an option simply let us know you need to return the gown within the 5 calendar day return period for a full refund less a $50 restocking fee.

Can I resell the dress after I wear it or alter it?

Of course! Any dress purchased with Nearly Newlywed is pre-approved to list again on the site to sell. You may alter the gown to your size, just take good care of it during the big day so that it can retain most of its value and be in touch with us once you are ready to resell it!

Seller FAQ

How do I sell with Nearly Newlywed?

Visit our listing form here and log in to (or create) your account. Fill in your dress details, add pictures, set your own selling price and pay the $19.99 listing fee - after that, we do all the work!

We handle all of the customer service and marketing of your dress so that you don’t have to lift a finger until your dress sells. When your dress is kept by a new bride, we send you your payment for 70% of the purchase price.

I just submitted my dress to sell & paid the $19.99 listing fee, now what?

Your dress will be reviewed by our quality control team within 72 hours. You will not be able to see your dress in your account until we review your listing.

Once approved, we will notify you via email that your listing is live on the site. Please note no refunds will be given once a listing has been posted.

After you get the email from us confirming your listing is live, you'll then be able to login to your seller dashboard to manage your listing description and price as needed.

We will work on selling your dress for you and you won’t need to do anything but relax and wait until we contact you with your next-steps when it sells!

What happens when my dress sells?

When a bride purchases your dress our team will coordinate all details with you and the buyer including secure payment, insurance, shipping and returns, dress verification, and any questions they have.

We provide a pre-paid shipping label to each seller when a dress is sold for minimum $500. Shipping is the sellers responsibility for dresses sold for under $500.

You will need to use a box from home, or purchase one, that fits your dress and will keep it safe during transit. Then, you drop it off at a UPS store with the pre-paid label attached and we monitor the shipment.

Buyer keeps it? We send you payment in USD (via PayPal) for 70% of the purchase price.

Buyer returns it? We work with her to confirm the gown's condition and make sure it arrives back to you as soon as possible.

International sellers are responsible for any exchange fees incurred during the payment transfer.

What is your return policy & how does it work?

Buyers have 5 days from the moment they receive the dress to decide on their purchase, which allows them time to meet with a seamstress and determine if the gown is the right fit. If the buyer returns the gown, we will let you know via email.

Our quality control team will review the returned gown alongside the condition report originally created before you shipped it. If it passes our inspection, we will send the buyer her pre-paid shipping label and refund her when you confirm your dress returned home safely and in good condition.

In the rare instance a dress sustains wear beyond normal shipping and try on use, the return will not be accepted and you, as the seller, will receive the full 70% commission for the sale.

Why should I sell my dress with Nearly Newlywed?

There are many reasons to sell your dress with Nearly Newlywed!

One of the most important ones is that YOU are protected. Our support team works hard to ensure you are not exposed to the risk of fraud, scams, or loss. Secure payment processing, insurance, and our verification processes are a few of the ways we achieve this.

You can skip the back and forth with potential buyers - we provide the convenience of hands-off customer service. Our team handles all buyer questions and service, shipping and insurance, and everything in between.

Risk-free return policy + curated buying experience + our quality and verification process = attracting a larger and more serious group of potential buyers. We strive to create a luxury experience and attract brides that would not otherwise consider purchasing a wedding dress online (new or pre-owned!).

Do I need to clean my dress before I sell it?

We do not require it but we strongly recommend it. Dresses that have been professionally cleaned sell up to twice as fast and with lower risk of return than dresses that have not been cleaned.

The longer a dress goes uncleaned, the higher the risk for permanent stains or discolored (yellow) fabric.

What percentage of dresses sell?

We boast the highest sell-through rate due to our condition and verification process. Even though we offer a 5 day risk-free return policy, our return rate is quite low.

How much time does it take for a dress to sell?

Selling time varies and depends on lots of factors including designer, season, style, size, etc. The process can take anywhere from just a few weeks to a year or more. Most dresses that are priced competitively (at least 40% off retail for used gowns), have great pictures, and lots of details in the description sell within nine months (depending on the season).

Will I need to answer questions from buyers?

You never have to talk to inquiring buyers! We handle all inquiries and customer service so you can sit back and relax until you hear from us that we have found a serious buyer.

How is my wedding dress protected?

Nearly Newlywed takes full responsibility for the safety of your gown when in transit or in the possession of a buyer.

Why am I being asked for proof of purchase and condition?

We want brides to feel good about purchasing their dress from Nearly Newlywed's marketplace - part of achieving this is done via our condition and verification process!

Buying online doesn't have to be scary, especially for such an important emotional purchase like a wedding dress! Knowing that we have done our due diligence means more brides can buy with confidence, ensuring quicker sales and smooth transactions for you and the bride-to-be :)

Contact Us for any questions not covered here.