FAQs

Please have a look at our frequently asked questions.

We're Here To Help

Nearly Newlywed is an online-only listing boutique that offers an exclusive white-glove concierge service for our brides-to-be and newlyweds.

Curious about something? Below you'll find answers for both sellers and buyers!

Buyer FAQ

What is your return policy?

Nearly Newlywed offers a risk-free 5 day return policy on all of our items including new and used wedding dresses. If you wish to return a dress shipped within the contiguous United States, request a return within 5 calendar days of receipt of your item(s) by emailing Nearly Newlywed within 5 calendar days of receiving of your item(s).

Returns are $50 for wedding gowns (per gown).

Nearly Newlywed will reply to the return request email with instructions, including a PDF guide for what pictures we need of the item(s) being returned, and then provide you a return shipping label to affix to the original packaging. You must ship within 72 hours after receiving the label. Returns that are posted for shipment after the 72 hour deadline will not be accommodated and will be considered a final, non-returnable sale.

Once the seller receives your return (in good order with no damage), you will receive a full refund of the sale price less the applicable return fees.

If an item is returned with damage, Nearly Newlywed will work with the buyer and seller to resolve the damage. If it is irreversible, the return request will not be honored.

Items marked as final sale or items purchased alongside a promotional code that specifies final sale, cannot be returned. Purchases shipped outside of the U.S. are Final Sale.

What is your return policy for international buyers?

Purchases shipped outside of the U.S. are Final Sale. If you live outside the U.S or Canada please reach out to see if we are shipping to your area at this time.

Can I alter the dress?

New or used, it is totally normal & expected for a gown to need multiple alterations to make it fit just right! Refer to the size and fit guide and remember that a lot can be done with alterations.

Consult with your local seamstress during your at home fitting period and discuss changes that you would like to be made. Dresses can easily be taken in and most can be let out.

If alterations are not an option simply let us know you need to return the gown within the 5 calendar day return period for a full refund less a $50 restocking fee.

Can I resell the dress after I wear it or alter it?

Of course! Any dress purchased with Nearly Newlywed is pre-approved to list again on the site to sell. You may alter the gown to your size, just take good care of it during the big day so that it can retain most of its value and be in touch with us once you are ready to resell it!

What is your guarantee?

We guarantee authenticity, safety and security. We curate and authenticate every gown sold, inspecting it with the seller before we ship it to you to try on. We process all payments and handling, so there are no risks. Our guarantee is about quality and safety for all of our brides.

How do I know that a used dress will look how it says it will?

First, be sure to closely inspect all of the photos & the description provided. All gowns are reviewed by the Nearly Newlywed team. If the gown does not pass our inspection team's review we will let you know prior to shipping it out and offer the chance to cancel the order with a full refund.

Do I need to clean a used dress or is it already professionally cleaned?

Most of our dresses are professionally cleaned. If they're in need of some TLC, the pricing and description generally reflects that. If it still doesn't meet expectations, we can chat with our sellers about either getting it cleaned upon purchase or further discounting the gown to cover additional cleaning and repairs.

Who pays for shipping?

Nearly Newlywed provides a pre-paid shipping label to each seller when a dress is sold for over $500.

Buyers will receive a pre-paid shipping label from Nearly Newlywed if they return the dress. There is a $50 restocking fee that is applied to each wedding dress returned which includes a return shipping label cost. This is covered by the buyer and deducted at the time of the purchase refund. International shipping costs may vary and are calculated by location at checkout.

International buyers need to be aware of their country's import taxes and fees, as these will be in addition to the shipping costs.

Nearly Newlywed does not ship to PO boxes or mailbox services.

How do I measure myself for a dress?

All you'll need is a measuring tape, a friend, & our super easy-to-use size and fit guide!

Is it risky to buy a used wedding dress?

Not when you are buying with Nearly Newlywed! We take all of the risk out of the process. Every dress on our site is curated by the Nearly Newlywed staff. If you select a gown that you want to try on we will authenticate and ship the gown directly to you.

Every dress is backed by our authenticity and quality guarantee. All of our dresses also carry our risk-free return policy. You can return any dress, no matter the reason, within 5 days of receiving it for a refund less a $50 restocking fee.

Contact Us for any questions not covered here.

How long does shipping take?

Typically within 7-10 days from when you order, sometimes even during the same week you have ordered, and at the absolute most - 3 weeks from the day you order.

In a Rush? If you are in a rush, let us know prior to ordering - tell us the dress you are wanting to buy, your timeline you need it by, and we'll calculate the ship times to let you know if you need to purchase expedited shipping.

Seller FAQ

How do I sell with Nearly Newlywed?

Visit our sell form and fill in your dress details, photos & measurements. Set your own selling price and pay the $19.99 listing fee, which includes your online listing that never expires and dedicated customer service that handles all inquiries from potential buyers.

You don’t have to lift a finger, or answer an email, until your dress sells. Once your dress sells we will coordinate all details with you and the buyer, including payment, insurance, shipping and returns, and any questions they have. Nearly Newlywed provides a pre-paid shipping label to each seller when a dress is sold for minimum $500. Shipping is the sellers responsibility for dresses sold for under $500.

If the sale is confirmed and the buyer keeps the dress, we will send you payment in USD (via PayPal) for 70% of the final sale price. International sellers are responsible for any exchange fees incurred during the payment transfer. If the dress is being returned, we will work with the buyer to confirm the condition of the gown and make sure it arrives back to you as soon as possible.

Do I need to clean my dress before I sell it?

Dresses that have been professionally cleaned sell up to twice as fast and with lower risk of return than dresses that have not been cleaned, so we strongly suggest having your gown cleaned after your wedding.

I just submitted my dress to sell & paid the $19.99 listing fee, now what?

Your dress will be reviewed by our quality control team within 2 business days.

Once approved, we will notify you via email that your listing is live on the site. Please note: no refunds will be given once a listing has been posted.

After you get the email from us confirming your listing is live, you'll then be able to login to your seller dashboard to manage your listing description and price as needed. We will work on selling your dress for you and you won’t need to do anything but relax and wait until we contact you with your next-steps when it sells!

What percentage of dresses sell?

We boast the highest sell-through rate due to our condition and authentication verification process. Most dresses that are priced competitively (at least 40% off retail for used gowns) sell within six months, depending on the season.

How much time does it take for a dress to sell?

Selling time varies and depends on lots of factors including designer, season, style, size, etc. The process can take anywhere from just a few weeks to a year.

Will I need to answer questions from buyers?

No, we handle all questions, inquiries and customer service, so you can sit back and relax until you hear from us that we have found a serious buyer!

What is your return policy and how does it work?

Buyers have 5 days to decide on their purchase, which allows them time to meet with a seamstress and determine if the gown is the right fit. If the buyer returns the gown, we will let you know via email if your gown is being returned.

Our quality control team will review the returned gown alongside the photos and condition report originally created before you shipped the dress. If the dress passes inspection, the buyer receives a refund and we will ship the gown back to you at no cost.

In the rare instance the dress sustained wear beyond normal shipping and try on use, the return will not be accepted and you, as the seller, will receive the full 70% commission for the sale.

How is my wedding dress protected?

Nearly Newlywed takes full responsibility for the safety of your gown when in our possession or in possession of a buyer.

Why should I sell my dress with Nearly Newlywed?

There are many reasons to sell your dress with Nearly Newlywed. We ensure there are no scams or internet fraud and provide the convenience of handling all buyer questions and service. Our policies and experience are superior, so we attract a much larger and more serious group of potential buyers! We strive to create a luxury experience and attract buyers that would not otherwise consider a preowned wedding dress.

Contact Us for any questions not covered here.